Hello. We are Luro Dry Cleaners. Here's how we protect your data and respect your privacy.
Effective Date: 01/02/2022
Last Updated: 01/01/2026
Welcome to LURO – The Clean App (“LURO,” “we,” “our,” or “us”).
LURO is a technology platform that connects customers with independent cleaning professionals and partnered laundromats/dry cleaners for on-demand cleaning services, laundry pickup, delivery, and related services through:
LURO Customer App
LURO Cleaner App
LURO Business Dashboard
Website
Related services
By accessing or using LURO, you agree to comply with these Terms and Conditions.
To use LURO, you must:
Be at least 18 years old
Provide accurate account information
Have legal authority to enter into contracts
Comply with all applicable laws
We reserve the right to suspend accounts that provide false information.
LURO provides access to:
Residential cleaning
Deep cleaning
Office cleaning
Scheduled cleaning services
Pickup laundry
Dry cleaning
Ironing services
Delivery services
LURO acts as a marketplace platform connecting customers with independent service providers.
LURO does not directly employ all cleaners unless explicitly stated.
Users must:
Maintain accurate information
Protect account login credentials
Notify LURO of unauthorized account use
LURO is not responsible for losses caused by compromised passwords.
Customers may book:
Instant services
Scheduled services
Recurring services
Bookings are subject to cleaner or laundromat availability.
LURO reserves the right to reject bookings where service cannot be completed.
Prices may vary based on:
Service type
Location
Demand
Delivery distance
Cleaning complexity
Urgency of service
All fees will be displayed before confirmation.
Additional charges may apply for:
Heavy stains
Extra garments/items
Special handling requests
Last-minute scheduling
Payments are processed through third-party providers such as:
Stripe
PayPal
M-Pesa
Users authorize LURO to process payments for completed services.
Failed payments may result in service suspension.
Customers may cancel bookings subject to the following:
Free cancellation before cleaner dispatch
Partial charges after cleaner dispatch
Full charges for completed services
Repeated cancellations may lead to account restrictions.
Refunds may be issued for:
Failed service delivery
Incorrect billing
Verified service quality issues
Refund decisions remain at LURO’s discretion after investigation.
Cleaners and business partners must:
Maintain professionalism
Arrive on time
Complete assigned tasks
Protect customer property
Follow safety guidelines
Maintain required licenses where applicable
LURO may suspend providers who fail quality standards.
Customers agree to:
Provide accurate addresses
Ensure safe access to property
Secure valuable items
Provide accurate laundry instructions
Treat service providers respectfully
LURO is not liable for unsecured valuables.
For laundry services:
LURO and partner laundromats are not responsible for:
Pre-existing garment damage
Undisclosed delicate fabric issues
Manufacturer defects
Claims for lost/damaged items must be submitted within [X days].
Compensation may be limited to the item’s current market value.
Customers granting cleaners access to homes acknowledge:
LURO may track service timing
Customers are responsible for securing pets
Unsafe environments may lead to service cancellation
Users may not:
Commit fraud
Abuse staff/providers
Use stolen payment methods
Submit false claims
Attempt unauthorized access to LURO systems
Violations may result in permanent bans.
All LURO branding, software, logos, content and intellectual property remain owned by LURO.
Unauthorized use is prohibited.
We do not guarantee uninterrupted service.
The platform may experience:
Maintenance downtime
Technical failures
Third-party outages
To the maximum extent permitted by law, LURO is not liable for:
Indirect damages
Lost profits
Service delays
Third-party provider misconduct
LURO’s liability is limited to the amount paid for the affected service.
We may suspend or terminate accounts for:
Fraud
Abuse
Violations of these terms
Illegal conduct
Use of LURO is also governed by our Privacy Policy.
Please review the LURO Privacy Policy for details on data handling.
We may update these Terms periodically.
Continued use of LURO constitutes acceptance of updated terms.
These Terms shall be governed by the laws of:
Kenya
or
Australia
Adjust based on your registered business jurisdiction.
LURO – Powered By Real-time
Email: contact@luro.pro
Website: luro.pro