Hello. We are Luro Dry Cleaners. Here's how we protect your data and respect your privacy.
Effective Date: 02/01/2022
Last Updated: 01/01/2026
Welcome to LURO – The Clean App (“Luro,” “we,” “our,” or “us”).
Luro is a technology platform that connects customers with independent cleaning professionals and partnered laundromats/dry cleaners for on-demand home cleaning, laundry pickup, and related cleaning services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use:
The Luro Customer App
The Luro Cleaner App
The Luro Dry Cleaner/Laundromat Dashboard
Our website
Any related services offered by Luro
By using Luro, you agree to the collection and use of information in accordance with this Privacy Policy.
When creating an account, we may collect:
Full name
Email address
Phone number
Home/business address
Profile photo
Government-issued identification (where required for cleaners or business verification)
Payment information
When customers book services through Luro, we may collect:
Pickup/drop-off addresses
Cleaning preferences
Booking history
Laundry service requests
Home service scheduling details
Communication with cleaners or customer support
For cleaners using the Luro Cleaner App, we may collect:
Full legal name
National ID/Passport details
Background verification details
Bank/mobile payment details
Work availability schedule
Service completion records
Ratings and reviews
For laundromats/dry-cleaning businesses using the dashboard:
Business registration information
Tax identification details
Business address
Banking/payment details
Order fulfillment records
Employee management information
Luro uses real-time location services to improve service delivery.
This may include:
Customer pickup location
Cleaner live location during active jobs
Delivery route tracking
Order status updates
Location tracking only occurs when necessary to provide services.
We may automatically collect:
Device type
IP address
Operating system
Browser type
App version
Device identifiers
Crash logs
Payments made through Luro may be processed through third-party payment providers such as:
Stripe
PayPal
M-Pesa
We do not store full payment card information on our servers unless required by law.
We use your information to:
Create and manage accounts
Process bookings
Match customers with cleaners
Coordinate laundry pickup services
Process payments
Verify service providers
Improve platform performance
Provide customer support
Prevent fraud
Comply with legal obligations
Send important notifications
We may share information with:
Third-party vendors that assist with:
Payment processing
Cloud storage
SMS notifications
Email communication
Analytics services
Examples may include:
Amazon Web Services
Twilio
We may disclose your information if required to:
Comply with court orders
Meet government requests
Prevent fraud
Protect Luro users
We retain personal data only as long as necessary to:
Deliver services
Resolve disputes
Meet legal requirements
Enforce agreements
Inactive accounts may be deleted after a reasonable retention period.
We implement security measures including:
Encryption
Secure payment gateways
Restricted staff access
Authentication controls
Secure cloud storage
However, no system is completely secure.
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Delete your data
Restrict processing
Withdraw consent
Request a copy of your information
Users in jurisdictions such as Australia may have rights under the Privacy Act 1988, while users in Kenya may have rights under the Data Protection Act 2019.
Our website may use:
Cookies
Analytics tools
Session tracking
Marketing pixels
Users may disable cookies through browser settings.
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
Luro is not intended for users under the age of 18 without parental consent.
We do not knowingly collect personal information from children.
Your information may be stored or processed in countries outside your country of residence where our service providers operate.
By using Luro, you consent to such transfers where legally permitted.
Users may request account deletion by contacting us at:
Email: contact@luro.pro
Some records may be retained where legally required.
We may update this Privacy Policy from time to time.
Updates will be posted through:
The Luro app
Website
Email notifications
For privacy-related concerns, contact:
LURO
The Clean App
Email: contact@luro.pro
Website: luro.pro